There is a fine line between developing an interactive voice response system that provides an efficient and methodological gateway for your customers to reach your staff and services, or developing a system that annoys callers via an extensive menu structure.

At Voicetek, it's our two pronged approach that's different.

We design affordable, state-of-the-art Interactive Voice Response solutions with the aim of lowering operating costs whilst increasing customer satisfaction levels.

Our partnerships with award winning technical developers offer highly qualified experts in IVR, CTI, Call Centers, Speech Recognition, Database design, operating systems and middleware - so in most cases we can deploy an application to suit your existing hardware / operating system environments.

Just some of the areas where an IVR system can fulfill specific applications in your business are:

- Customer Service
- Order Entry
- Credit Card Processing
- Order Status
- Voice Mail
- Competitions & Promotions

An easy to use Graphical User Interface will enable the system administrator to monitor incoming/outgoing call volumes, peak periods, busy tones, and many other facets of caller interaction.

Through the incorporation of clever Text-to-Speech (TTS) and Speech Recognition technologies, your IVR system can also read selected text to your callers and respond to spoken commands - rather than traditional touch tone input.

Contact Voicetek for an obligation free quotation and demonstration.